Have Questions?
Click on some of the most frequently asked questions below to see if we have your answer.
What is the significance of Linen Looming's Credo?
Our Credo is rooted in celebrating artistry, provenance, and the elemental essence of true beauty. We craft timeless designs that marry utility and comfort, using linen to foster emotional connections to the past and our global community.
What ethical practices guide Linen Looming's business?
We hold integrity in high regard, valuing ethical practices and sustainable choices. By prioritizing quality, transparency, and fair practices, we ensure that every piece we create aligns with our commitment to excellence.
How does your sizing run?
To find out how an item fits, consult our size guide and fit notes on all of our product pages. Our linen clothes run small, please check the size chart carefully to avoid the wrong sizeIf you need additional help, please email us at info@linenlooming.com
How often do you restock products?
We do our best to work with our factories to restock products as quickly as possible. We aim to keep our classic colors in-stock year round and new colors that we introduce each season are not guaranteed to be restocked. As a sustainable brand with a small team, we focus on quality over quantity — maintaining our ethical supply chain & clean material standards is our number one priority and we will never jeopardize these values to mass produce clothing fast. That’s something we are very proud of!
You can sign up to be the first to know when products are back in stock -- just select your size and color on a product page and enter your email address to join the waitlist. We’ll email you as soon as it is restocked!
How long do I have to initiate a return?
You have 30 days from the date of receipt to initiate a return for eligible items.
What items are eligible for return?
Items that are in the same condition as when you received them, unworn or unused, with tags and in the original packaging, are eligible for return.
Who covers the return shipping costs for defective items?
For defective or quality-related returns, we will cover the return shipping costs.
Who covers the return shipping costs for non-defective items?
If you're returning an item for reasons other than defects, such as a change of preference, you will be responsible for the return shipping costs.
Are there any return processing fees?
No, we do not charge any return processing fees.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately. We'll work to address the issue and find a suitable solution.
Can I return perishable goods or custom items?
Unfortunately, perishable goods, custom products, and personal care items cannot be returned. Please refer to our policy for a full list of exclusions.
How long does it take to process a refund?
Once we receive and inspect your return, we will process the refund within 10 business days. Please allow additional time for your bank or credit card company to process the refund on their end.